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Step 2: Select a Hotel for your event.

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2024 Fall Kickoff Challenge

Event Dates: August 16-18, 2024

Scheels Overland Park Soccer Complex (OP)

Garmin Olathe Soccer Complex (OSC)

Thank you for visiting GCI Team Travel for this Stay to Play Event.  Available hotel blocks are listed below. 

First Time GCI Customers and New Traveling Teams: 

The process works best when a team manager (or parent) sets up a block of rooms for their traveling team. There is no credit card required to set up a room block.  Only individual guests will provide a credit card to secure the room within the block.


Important Information Regarding Room Blocks:

  • One block of rooms per team (18 maximum) 
  • GCI cannot guarantee that more than one team can be booked at the same hotel; however, we will do our best to accommodate pending availability.
Hotel inventory will be released back to the hotel 3-4 weeks prior to the event start date. Please secure your room blocks early to receive the best rates and selection.  

If you are viewing this message and have questions, please contact Lindsay at lbrocato@exploregci.com 


You may select up to 18 rooms.

The approved hotels for the event you selected are listed below. Browse through the options and choose the hotel that's just right for you and your team. Click on the blue "Select Hotel" button to choose the hotel that has the number of rooms you need at the nightly rate you want.

Hotel requires a two night minimum stay

DOUBLETREE BY HILTON

10100 COLLEGE BLVD, OVERLAND PARK, KS 66210

Room SizePriceRms Avail.
Two Queen Beds$151.00 18
Hotel requires a two night minimum stay.

Maps - DOUBLETREE BY HILTON

No map available.





Hotel Notes - DOUBLETREE BY HILTON

Check-In: Friday, August 16, 2024 - 3:00 PM
Check-Out: Sunday, August 18, 2024 - 12:00 PM

Check In: 3:00 PM

Check Out: 12:00 PM



Taxes are not included in listed room rates. All hotel's room rates are subject to state and local taxes/fees (currently 18.1% - subject to change without notice).



• A valid credit card and matching valid photo ID is required to check in. Minimum check in age is 21 years.

• Adult’s name on reservation must match guest name that checks in at hotel.

• The credit card used when reserving the room is for guarantee only. A physical card must be presented at check-in.

• Please obtain a “credit card authorization form” from the hotel if you won’t have the physical credit card at check-in.

• Roll-away bed can be requested based on availability at check-in. $25 Fee per Night (subject to change)

• King Rooms will adjoin to Double Rooms; not guaranteed. (Double Rooms will not adjoin with each other.)

• 100% Smoke Free Hotel.

• Pets Allowed if under 75lbs. $75 Non-Refundable Deposit Fee (Check with hotel for specific information/restrictions - subject to change without notice.)

Note: Many local sports complexes do not allow pets on site.

• The hotel holds a liquor license granted by the State Liquor commission and is held responsible for complying with its regulation. Guests are forbidden from bringing alcoholic beverages into public areas including the bar, restaurant, lobby and meeting spaces.

• Room rate includes up to 2 Adults. Additional Adults in the room will incur a $10 per night charge.




Hotel Incidentals: At check in the hotel will charge a fee per day for incidentals. This charge will come off of your card if nothing is charged to the room and there are no damages. GCI does not recommend paying with a debit card because of incidentals. Please note that most hotels will only accept a credit card at check in.  Please inquire with the hotel directly regarding what the hold may be or for additional information.



Hotel to Venue Distances:

Scheels Overland Park Soccer Complex – 4 miles

Swope Soccer Village – 17 miles

Olathe Soccer Complex - 7 miles

Polo Fields – 12 miles

Lone Elm Park – 13 miles

Shawnee Fields – 15 miles

Wyandotte Sporting Fields- 18 miles

Central Bank Sporting Complex - 29 miles

Amenities - DOUBLETREE BY HILTON

•• Glass Enclosed Indoor Swimming Pool
• Whirlpool & Sauna

• Outdoor Patio & Sundeck

• Fitness Center

• 24 Hour Business Center

• Market fresh gift shop serving Starbucks coffee
• grab and go salads
• and sandwiches 

• Racquetball Court

• Free Wireless Internet in Lobby Only

• Trofi Restaurant & Bar located on-site

 

Breakfast hours are 7:00am-9:00am (subject to change without notice)



AMENITIES AND FEES ALERT: All amenities and fees are set forth by the hotel and are subject to change without notice.  Amenities and fees are not contractually guaranteed by the hotel
• event
• or GCI Team Travel.  To inquire about availability of specific amenities or services during your stay
• please contact the hotel directly prior to your check in date.

Specials - DOUBLETREE BY HILTON

Complimentary Grab N Go Breakfast on Saturday and Sunday morning from 6:00-9:00AM.

Comp Policy: Book 31 nights with GCI at this hotel= ONE (1) complimentary room night for the coach listed on your rooming list.  The coach must be booked through GCI at this hotel in order to be eligible.  (standard room only, comps are not transferrable across hotels for events)

Cancellation Policy - DOUBLETREE BY HILTON

This hotel has a TWO-NIGHT MINIMUM.

There are no exceptions to the two night minimum - including the game schedule. 

If you reserve a room at this hotel, the two night minimum must be met. Thank you!


All changes and cancellations for your reservation should be handled with GCI Team Travel via email prior to the deadlines listed below. EMAIL: CHANGES@GCITEAMTRAVEL.COM

Changes made directly with the hotel prior to the deadline dates shown below may not be communicated to GCI and could affect your stay. After the deadline listed below, changes and cancellations will be handled directly with your chosen hotel and are at the discretion of the hotel.

Cancellation Deadline prior to 3:00PM Central Standard Time on Tuesday August 13th:
  • Cancelling your reservation via email with GCI Team Travel prior to 3:00PM Central Standard Time on Tuesday August 13th will not result in any charges or penalties.
  • Cancelling your reservation after 3:00PM Central Standard Time on Tuesday August 13th may result in a cancellation penalty up to 2 night’s room and tax charged by the hotel.  Guests must contact the hotel directly to inquire about potential penalties after this time.
Please EMAIL US at CHANGES@GCITEAMTRAVEL.COM prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
DO NOT REPLY to your confirmation email–we will not receive it. 
 

No Show Policy:
  • Should a guest not show up on their scheduled arrival date, the hotel reservation will be cancelled for all consecutive nights and a no show fee will be charged to the credit card on file.
Early Departure Policy:
  • If a guest has checked in to the hotel and would like to check out of their room earlier than the originally scheduled departure date, there is typically a fee charged called an 'Early Departure Fee'.  This policy and fee is at the discretion of each hotel and is subject to change.  Please speak with the Front Desk directly if you need to shorten a planned length of stay to inquire about any fees that will apply.
Full Team Cancellations:
  • If your team is withdrawing from the event for any reason (including but not limited to injury, insufficient number of players, etc.), the team manager must email GCI at changes@gciteamtravel.com within one (1) business day of the team's decision. 
  • Each individual guest will then need to cancel their reservation with GCI directly within 48 hours to avoid a cancellation policy charged by the hotel. 
  • If your team withdraws within two weeks of the event, you could be charged a penalty for cancelling hotel reservations by the hotel and the process will differ in cancelling reservations.  Please inquire with GCI directly.
If team is NOT ACCEPTED into the tournament:
  • The Team Contact Person who set up the room block must notify GCI via email at changes@gciteamtravel.com no more than one (1) business day after notification that the team was not accepted to cancel hotel reservations without penalty.  Proof in writing from the tournament director may be required.
  • Each individual guest will then need to cancel their reservation with GCI directly within 48 hours to avoid a cancellation policy charged by the hotel.
  • If teams are not notified until 10-14 days prior to check in, or the week of the event, the hotel may charge a penalty; GCI will need to reach out to the hotel to inquire.
Entire Event Cancellation:
  • If the entire tournament is cancelled due to weather all reservations made with GCI will be cancelled entirely.  There will be no penalties when the announcement is made at least 72 hours prior to check in. 
  • If games are cancelled after you have already checked in, the hotel's cancellation policy will continue to apply. 
  • Guests who decide not to travel due to weather when the event is still being played could be charged a cancellation penalty by the hotel.  Please inquire directly or with the hotel if the GCI Team Travel cancellation deadline has passed.
Hotel Amenities:
  • Hotel amenities listed on our website and in your confirmation email may be subject to change without prior notification.  No refunds will be given when a certain amenity is not available (ex: pool).  Please contact the hotel directly with any questions regarding current amenities. 
To Contact GCI Team Travel:
  • Please EMAIL US at CHANGES@GCITEAMTRAVEL.COM prior to the deadlines listed above.
  • Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
  • DO NOT REPLY to your confirmation email–we will not receive it.   
Confirming Reservation Changes or Cancellations:
  • If you do not receive a reply from us (changes@gciteamtravel.com) within one (1) business day, please follow up by phone at 913-660-7766 during business hours Monday-Friday 9:00-3:00 PM Central Standard Time to ensure the change has been received. 
  • Some servers such as me.com, icloud.com, and att.net will often completely block our replies to you. Be sure to check for a reply/confirmation if you are sending us an email with an important change or cancellation for your reservation.


HOLIDAY INN AND SUITES - CONVENTION CENTER

10920 NALL AVENUE, OVERLAND PARK, KS 66221

Room SizePriceRms Avail.
Two Queen Beds$159.00 25

Maps - HOLIDAY INN AND SUITES - CONVENTION CENTER

No map available.





Hotel Notes - HOLIDAY INN AND SUITES - CONVENTION CENTER

Check-In: Friday, August 16, 2024 - 3:00 PM
Check-Out: Sunday, August 18, 2024 - 12:00 PM

Check In: 3:00 PM

Check Out: 12:00 PM



Taxes are not included in listed room rates. All hotel's room rates are subject to state and local taxes/fees (currently 18.1% - subject to change without notice).



• Roll-away bed available for $10 per night based on availability for King Rooms only. Some rooms will adjoin based on availability (not guaranteed).



• Accessible room requests: Hotel has some accessible rooms that would be a single king bed or a king suite with sofa bed. The hotel does not have any double queen rooms that are accessible.



• A valid credit card and matching valid photo ID is required to check in. Minimum age to check in is 21.



• Adult’s name on reservation must match guest name that checks in at hotel.



• The credit card used when reserving the room is for guarantee only. A physical card must be presented at check-in.



• Please obtain a “credit card authorization form” from the hotel if you won’t have the physical credit card at check-in.



• 100% Smoke Free Hotel.



• Pets welcome, fees apply (Pet policy is subject to change without notice. Please see hotel for specific information/restrictions.)

Note: Many local sports complexes do not allow pets on site.



Hotel Incidentals: At check in the hotel will charge a fee per day for incidentals. This charge will come off of your card if nothing is charged to the room and there are no damages. GCI does not recommend paying with a debit card because of incidentals. Please note that most hotels will only accept a credit card at check in.  Please inquire with the hotel directly regarding what the hold may be or for additional information.



Hotel to Venue Distances:

Scheels Overland Park Soccer Complex – 5 miles

Swope Soccer Village – 14 miles

Olathe Soccer Complex

Polo Fields – 12 miles

Lone Elm Park – 16 miles

Shawnee Fields – 14 miles

Compass Mineral Sporting Fields- 20 miles

Central Bank Sporting Complex - 35.4 miles

Amenities - HOLIDAY INN AND SUITES - CONVENTION CENTER

•• Indoor Swimming Pool

• Free Wireless Internet

• 24-Hour Fitness Center

• 24-Hour Business Center

• Microwave & Mini-Fridge in rooms

• The Avenue Restaurant & Bar on-site

• Meeting space available for teams (based on availability)

• Keurig coffee makers in all rooms



AMENITIES AND FEES ALERT: All amenities and fees are set forth by the hotel and are subject to change without notice.  Amenities and fees are not contractually guaranteed by the hotel
• event
• or GCI Team Travel.  To inquire about availability of specific amenities or services during your stay
• please contact the hotel directly prior to your check in date.

Specials - HOLIDAY INN AND SUITES - CONVENTION CENTER

Complimentary Continental Breakfast.

Comp Policy: Book 21 nights with GCI at this hotel= ONE (1) complimentary room night for the coach listed on your rooming list.  The coach must be booked through GCI at this hotel in order to be eligible.  (standard room only, comps are not transferrable across hotels for events)

Cancellation Policy - HOLIDAY INN AND SUITES - CONVENTION CENTER

All changes and cancellations for your reservation should be handled with GCI Team Travel via email prior to the deadlines listed below. EMAIL: CHANGES@GCITEAMTRAVEL.COM

Changes made directly with the hotel prior to the deadline dates shown below may not be communicated to GCI and could affect your stay. After the deadlines listed below, changes and cancellations will be handled directly with your chosen hotel and are at the discretion of the hotel.

Arrival Date Change Deadline prior to 3:00PM Central Standard Time on Tuesday August 13th:

  • Request for arrival date changes must be made in writing via email with GCI Team Travel prior to 3:00PM Central Standard Time on Tuesday August 13th
  • Arrival date changes received after the deadline will not be accepted by GCI Team Travel and are at the discretion of the hotel. Guests must contact the hotel directly after the 3:00PM Central Standard Time on Tuesday August 13th deadline.

Cancellation Deadline prior to 3:00PM Central Standard Time on Tuesday August 13th:
  • Cancelling your reservation via email with GCI Team Travel prior to 3:00PM Central Standard Time on Tuesday August 13th will not result in any charges or penalties.
  • Cancelling your reservation after 3:00PM Central Standard Time on Tuesday August 13th may result in a cancellation penalty up to 2 night’s room and tax charged by the hotel.  Guests must contact the hotel directly to inquire about potential penalties after this time.
Please EMAIL US at CHANGES@GCITEAMTRAVEL.COM prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
DO NOT REPLY to your confirmation email–we will not receive it. 
 

No Show Policy:
  • Should a guest not show up on their scheduled arrival date, the hotel reservation will be cancelled for all consecutive nights and a no show fee will be charged to the credit card on file.
Early Departure Policy:
  • If a guest has checked in to the hotel and would like to check out of their room earlier than the originally scheduled departure date, there is typically a fee charged called an 'Early Departure Fee'.  This policy and fee is at the discretion of each hotel and is subject to change.  Please speak with the Front Desk directly if you need to shorten a planned length of stay to inquire about any fees that will apply.
Full Team Cancellations:
  • If your team is withdrawing from the event for any reason (including but not limited to injury, insufficient number of players, etc.), the team manager must email GCI at changes@gciteamtravel.com within one (1) business day of the team's decision. 
  • Each individual guest will then need to cancel their reservation with GCI directly within 48 hours to avoid a cancellation policy charged by the hotel. 
  • If your team withdraws within two weeks of the event, you could be charged a penalty for cancelling hotel reservations by the hotel and the process will differ in cancelling reservations.  Please inquire with GCI directly.
If team is NOT ACCEPTED into the tournament:
  • The Team Contact Person who set up the room block must notify GCI via email at changes@gciteamtravel.com no more than one (1) business day after notification that the team was not accepted to cancel hotel reservations without penalty.  Proof in writing from the tournament director may be required.
  • Each individual guest will then need to cancel their reservation with GCI directly within 48 hours to avoid a cancellation policy charged by the hotel.
  • If teams are not notified until 10-14 days prior to check in, or the week of the event, the hotel may charge a penalty; GCI will need to reach out to the hotel to inquire.
Entire Event Cancellation:
  • If the entire tournament is cancelled due to weather all reservations made with GCI will be cancelled entirely.  There will be no penalties when the announcement is made at least 72 hours prior to check in. 
  • If games are cancelled after you have already checked in, the hotel's cancellation policy will continue to apply. 
  • Guests who decide not to travel due to weather when the event is still being played could be charged a cancellation penalty by the hotel.  Please inquire directly or with the hotel if the GCI Team Travel cancellation deadline has passed.
Hotel Amenities:
  • Hotel amenities listed on our website and in your confirmation email may be subject to change without prior notification.  No refunds will be given when a certain amenity is not available (ex: pool).  Please contact the hotel directly with any questions regarding current amenities. 
To Contact GCI Team Travel:
  • Please EMAIL US at CHANGES@GCITEAMTRAVEL.COM prior to the deadlines listed above.
  • Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
  • DO NOT REPLY to your confirmation email–we will not receive it.   
Confirming Reservation Changes or Cancellations:
  • If you do not receive a reply from us (changes@gciteamtravel.com) within one (1) business day, please follow up by phone at 913-660-7766 during business hours Monday-Friday 9:00-3:00 PM Central Standard Time to ensure the change has been received. 
  • Some servers such as me.com, icloud.com, and att.net will often completely block our replies to you. Be sure to check for a reply/confirmation if you are sending us an email with an important change or cancellation for your reservation.

MARRIOTT - OVERLAND PARK

10800 METCALF AVE., OVERLAND PARK, KS 66210

Room SizePriceRms Avail.
Two King Beds$154.00 18

Maps - MARRIOTT - OVERLAND PARK

No map available.





Hotel Notes - MARRIOTT - OVERLAND PARK

Check-In: Friday, August 16, 2024 - 4:00 PM
Check-Out: Sunday, August 18, 2024 - 12:00 PM

Check-in: 4:00 PM

Check-out: 12:00 PM




Taxes are not included in listed room rates. All hotel's room rates are subject to state and local taxes/fees (currently 18.35% - subject to change without notice).



• $18 MILLION DOLLAR HOTEL RENOVATION

• Gated secure parking lot.  Parking fee subject to change without notice.

• All double rooms feature two King beds.

• A limited number of adjoining rooms are available; however, they cannot be guaranteed prior to check-in.

• Roll-away beds are not allowed in king/king rooms.

• 100% smoke free hotel.

• Pets allowed.  Please contact the hotel for further information (fees/waivers may apply - policy subject to change without notice)

Note: Many local sports complexes do not allow pets on site. 

• Guest name must match the actual guest checking in.

•  A valid credit card and matching photo ID is required at check-in. Minimum age to check in is 21.

• Adult’s name on reservation must match guest name that checks in at hotel.

• The credit card used when reserving the room is for guarantee only. A physical card must be presented at check-in.

• Please obtain a “credit card authorization form” from the hotel if you won’t have the physical credit card at check-in.

•  Please contact the hotel directly if you would like to pre-pay for your hotel stay.



Hotel Incidentals: At check in the hotel will charge a fee per day for incidentals. This charge will come off of your card if nothing is charged to the room and there are no damages. GCI does not recommend paying with a debit card because of incidentals. Please note that most hotels will only accept a credit card at check in.  Please inquire with the hotel directly regarding what the hold may be or for additional information.



Hotel to Venue Distance:

Scheels Overland Park Soccer Complex – 5 miles

Swope Soccer Village – 15 miles

Garmin Olathe Soccer Complex - 9

Polo Fields – 11 miles

Lone Elm Park – 15 miles

Shawnee Fields – 13-15 miles

Compass Mineral Sporting Fields- 20 miles

Central Bank Sporting Complex- 32 miles

Amenities - MARRIOTT - OVERLAND PARK





• Newly renovated guestrooms featuring two King beds in the double bedded rooms


• Indoor/Outdoor Swimming Pool with Sundeck


•  Complimentary basic WiFi in guestrooms and lobby


• Small refrigerator in each guestroom


• Secure parking


• Guest laundry machines on the second floor


• Microwaves available on the second floor


• 24 hour Fitness Center featuring Pelotons


• Zephyr Kitchen & Bourbon Bar


• Starbucks


• Room service


• Sundry area for grab & go items



AMENITIES AND FEES ALERT: All amenities and fees are set forth by the hotel and are subject to change without notice.  Amenities and fees are not contractually guaranteed by the hotel
• event
• or GCI Team Travel.  To inquire about availability of specific amenities or services during your stay
• please contact the hotel directly prior to your check in date.

Specials - MARRIOTT - OVERLAND PARK

Complimentary Breakfast for up to 4 guests per room.

Comp Policy: Book 26 nights with GCI at this hotel= ONE (1) complimentary room night for the coach listed on your rooming list.  The coach must be booked through GCI at this hotel in order to be eligible.  (standard room only, comps are not transferrable across hotels for events)

Complimentary Parking.

Cancellation Policy - MARRIOTT - OVERLAND PARK

All changes and cancellations for your reservation should be handled with GCI Team Travel via email prior to the deadlines listed below. EMAIL: CHANGES@GCITEAMTRAVEL.COM

Changes made directly with the hotel prior to the deadline dates shown below may not be communicated to GCI and could affect your stay. After the deadlines listed below, changes and cancellations will be handled directly with your chosen hotel and are at the discretion of the hotel.

Arrival Date Change Deadline prior to 3:00PM Central Standard Time on Tuesday August 13th:

  • Request for arrival date changes must be made in writing via email with GCI Team Travel prior to 3:00PM Central Standard Time on Tuesday August 13th
  • Arrival date changes received after the deadline will not be accepted by GCI Team Travel and are at the discretion of the hotel. Guests must contact the hotel directly after the 3:00PM Central Standard Time on Tuesday August 13th deadline.

Cancellation Deadline prior to 3:00PM Central Standard Time on Tuesday August 13th:
  • Cancelling your reservation via email with GCI Team Travel prior to 3:00PM Central Standard Time on Tuesday August 13th will not result in any charges or penalties.
  • Cancelling your reservation after 3:00PM Central Standard Time on Tuesday August 13th may result in a cancellation penalty up to 2 night’s room and tax charged by the hotel.  Guests must contact the hotel directly to inquire about potential penalties after this time.
Please EMAIL US at CHANGES@GCITEAMTRAVEL.COM prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
DO NOT REPLY to your confirmation email–we will not receive it. 
 

No Show Policy:
  • Should a guest not show up on their scheduled arrival date, the hotel reservation will be cancelled for all consecutive nights and a no show fee will be charged to the credit card on file.
Early Departure Policy:
  • If a guest has checked in to the hotel and would like to check out of their room earlier than the originally scheduled departure date, there is typically a fee charged called an 'Early Departure Fee'.  This policy and fee is at the discretion of each hotel and is subject to change.  Please speak with the Front Desk directly if you need to shorten a planned length of stay to inquire about any fees that will apply.
Full Team Cancellations:
  • If your team is withdrawing from the event for any reason (including but not limited to injury, insufficient number of players, etc.), the team manager must email GCI at changes@gciteamtravel.com within one (1) business day of the team's decision. 
  • Each individual guest will then need to cancel their reservation with GCI directly within 48 hours to avoid a cancellation policy charged by the hotel. 
  • If your team withdraws within two weeks of the event, you could be charged a penalty for cancelling hotel reservations by the hotel and the process will differ in cancelling reservations.  Please inquire with GCI directly.
If team is NOT ACCEPTED into the tournament:
  • The Team Contact Person who set up the room block must notify GCI via email at changes@gciteamtravel.com no more than one (1) business day after notification that the team was not accepted to cancel hotel reservations without penalty.  Proof in writing from the tournament director may be required.
  • Each individual guest will then need to cancel their reservation with GCI directly within 48 hours to avoid a cancellation policy charged by the hotel.
  • If teams are not notified until 10-14 days prior to check in, or the week of the event, the hotel may charge a penalty; GCI will need to reach out to the hotel to inquire.
Entire Event Cancellation:
  • If the entire tournament is cancelled due to weather all reservations made with GCI will be cancelled entirely.  There will be no penalties when the announcement is made at least 72 hours prior to check in. 
  • If games are cancelled after you have already checked in, the hotel's cancellation policy will continue to apply. 
  • Guests who decide not to travel due to weather when the event is still being played could be charged a cancellation penalty by the hotel.  Please inquire directly or with the hotel if the GCI Team Travel cancellation deadline has passed.
Hotel Amenities:
  • Hotel amenities listed on our website and in your confirmation email may be subject to change without prior notification.  No refunds will be given when a certain amenity is not available (ex: pool).  Please contact the hotel directly with any questions regarding current amenities. 
To Contact GCI Team Travel:
  • Please EMAIL US at CHANGES@GCITEAMTRAVEL.COM prior to the deadlines listed above.
  • Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
  • DO NOT REPLY to your confirmation email–we will not receive it.   
Confirming Reservation Changes or Cancellations:
  • If you do not receive a reply from us (changes@gciteamtravel.com) within one (1) business day, please follow up by phone at 913-660-7766 during business hours Monday-Friday 9:00-3:00 PM Central Standard Time to ensure the change has been received. 
  • Some servers such as me.com, icloud.com, and att.net will often completely block our replies to you. Be sure to check for a reply/confirmation if you are sending us an email with an important change or cancellation for your reservation.