GCI Team Travel FAQs
01. General FAQs
How do I make changes or cancel my reservation?
Email us at email@example.com to change or cancel your reservation. Please reference your team's Request ID or confirmation number when contacting us. (See the cancellation policy in your confirmation email for additional information; Changes and cancellations received after the deadline date and time listed in your confirmation email cannot be accepted.)
What happens after my reservation has been made with GCI Team Travel?
After all parents have added their individual names to your team's rooming list, we will submit the rooming list to the hotel.
Where is my confirmation email?
Sometimes the automated confirmation email will go directly to your spam or junk folder. We will gladly resend your confirmation email upon request. (Comcast.net email addresses will often completely block the confirmation email.)
How do I log-in to add my name to the rooming list?
You will log in on our website (www.gciteamtravel.com) by clicking "LOGIN" on the home page. (Upper Right Corner Of Website) Enter your team's Request ID number and the Parent Password. This should be provided to you by your Team Manager or Coach.
Where is my confirmation number?
Individual confirmation numbers will be provided in an automated email from GCI Team Travel after your team's rooming list has been completed.
When should we make hotel reservations - before or after we are accepted to a tournament?
We encourage your team to make reservations as early as possible to book the hotel you prefer. If your team's application is not accepted, contact us immediately and we will cancel your reservation with no penalty.
What is your cancellation policy?
*Please confirm the cancellation policy by reviewing your confirmation email.
Can we make our hotel reservations through GCI Team Travel for all our team travels?
We are happy to help you find great hotels for your sporting events, meetings and school functions throughout the world. (Some organizations will require you to use a certain housing company in order to participate in their event; check with the tournament director to make sure you aren't violating any rules.)
What are your office hours?
Monday through Friday from 8:30am to 4:30pm CST
02. Team Manager FAQs
How can team parents book their hotel reservations with your website?
Make sure to provide the Request ID number and the Parent Password. Please forward these directions:
- 1) Go to www.gciteamtravel.com
- 2) Click "LOGIN" (Upper Right Corner Of Website)
- 3) Enter your Request ID number and the Parent Password
- 4) Complete the required information and click "Add Name"
- 5) Look for your confirmation email to review your reservation.
- -Please check the confirmation email for accuracy.
- -Review the cancellation policy.
Can I get an extension on my rooming list?
Please call our office to inquire about an extension on your rooming list. You can reach us at (913) 660-7766.
How can I request additional rooms after my rooming list deadline date has passed?
This request is based on available inventory with each hotel. Please email us at firstname.lastname@example.org or call us at (913) 660-7766 for availability
How do I make a reservation for a guest player?
Use "Guest Player" #1, #2, as the name of the individual. You will still need to secure this room with a credit card. After you know the parent's name and credit card number, we can simply update the reservation. (Be sure to cancel all extra rooms prior to the deadline.)
Do I need to make a reservation for my coach?
Yes, please be sure to make a reservation for your coach. Any applicable comp nights will be applied to your coach's reservation unless otherwise instructed. (Not all tournaments/hotels earn comp nights.)
What is the comp policy for my coach?
The comp policy will depend on the hotel and tournament policies. Please contact us for more information. email@example.com or (913) 660-7766
How can I request suites or a different room type at my hotel?
Suite and room type availability will vary from hotel to hotel. Please contact us for availability. firstname.lastname@example.org or (913) 660-7766