Hotel Notes - DRURY INN & SUITES WEST DES MOINES
Check-In: Friday, May 12, 2023 - 3:00 PM
Check-Out: Sunday, May 14, 2023 - 11:00 AM
Check In: 3:00 PM
Check Out: 11:00 AM
• Minimum age to check-in is 21.
• Adult’s name on reservation must match guest name that checks in at hotel.
• A valid credit card and matching valid ID is required at check-in.
• 100% Smoke Free Hotel.
• Hotel taxes are not included in listed room rates.
• Room rates are subject to state and local taxes.
• Pet Friendly (see hotel for restrictions and fees; pet policy subject to change without notice)
Hotel Policy:• Please keep all hallways clear and quiet at all times.
• All of our guests pay for and expect a restful stay at our Hotel. To ensure that this is the case, the hotel’s quiet hours start at 10:00 p.m.
Cancellation Policy - DRURY INN & SUITES WEST DES MOINES
This hotel has a TWO-NIGHT MINIMUM.
There are no exceptions to the two night minimum - including the game schedule.
If you reserve a room at this hotel, the two night minimum must be met. Thank you!
Cancellation Deadline:
• Cancelling your reservation via email with GCI before 3:00PM CST on Tuesday May 09th will not result in any charges or penalties.
• Cancelling your reservation after 3:00PM Central Standard Time on Tuesday May 09th will result in a cancellation penalty up to 2 night’s room and tax charged by the hotel.
No Show Policy:
Should a guest not show up on their scheduled arrival date, the hotel reservation will be cancelled for all consecutive nights and a no show fee will be charged to the credit card on file.
Please EMAIL US at changes@gciteamtravel.com prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
*It is important that you DO NOT REPLY to your confirmation email – we will not receive it.
Full Team Cancellations:
Teams withdrawing from a tournament could be charged a penalty for cancelling hotel reservations. Please inquire with GCI.
If team is NOT ACCEPTED into tournament:
The Team Contact Person who set up the room block must notify GCI in writing no more than 1 business day after notification to cancel hotel reservations without penalty. Proof in writing from the tournament director will be required. If teams aren't notified until 10-14 days prior to check in, or the week of the event, hotel may charge a penalty; we will need to reach out to the hotel to inquire.
Entire Event Cancellation:
If the entire tournament is cancelled due to weather or COVID-19, all reservations made with GCI will be cancelled entirely. There will be no penalties when the announcement is made at least 48 hours prior to check in. If games are cancelled after you have already checked in, the hotel's cancellation policy will continue to apply.
If an event is cancelled by the tournament directors due to COVID-19, GCI Team Travel will cancel all rooms without action needed by guests.
COVID-19 Disclaimer:
• Any cancellations due to Covid-19 that are sent in past GCI's cancellation deadline will be at the hotel's discretion to work with individuals/teams on a case by case basis. We cannot guarantee a hotel's flexibility in regards to charging a penalty (or not) for a cancellation made after the GCI deadline.
• Hotel amenities listed on our website and in your confirmation email may be subject to change without prior notification due to COVID-19 regulations. (EX: swimming pool and fitness center availability, house-keeping, breakfast etc.)
Please EMAIL US at changes@gciteamtravel.com prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
*It is important that you DO NOT REPLY to your confirmation email – we will not receive it.
Confirming reservation changes or cancellations:
If you do not receive a reply from us (changes@gciteamtravel.com) within 1 business day, please follow up by phone. Email servers such as me.com, icloud.com and att.net will often completely block your email messages to us and our replies to you. Be sure to check for a reply/confirmation if you are sending us an email with an important change or cancellation for your reservation.