Overview
Hotel Name: EMBASSY SUITES BY HILTON ST. LOUIS ST. CHARLES
Address: 2 CONVENTION CENTER PLAZA
Check-in: 5/11/2024 - 3:00 PM
Check-out: 5/12/2024 - 11:00 AM
Event Name: 2024 KC Athletics (St. Charles, May 11th)
Specials
Complimentary Hot Cooked to Order and Buffet Breakfast.
Amenities
• Free Made to Order Breakfast
• Indoor Pool
• Fitness Center
• On-Site restaurant
• Two-room suites with separate living and sleeping areas
• Suites feature a mini fridge and microwave
• Hotel is connected to the St. Charles Convention Center
AMENITIES AND FEES ALERT: All amenities and fees are set forth by the hotel and are subject to change without notice. Amenities and fees are not contractually guaranteed by the hotel, event, or GCI Team Travel. To inquire about availability of specific amenities or services during your stay, please contact the hotel directly prior to your check in date.
Hotel Notes
Check In: 3:00 PM
Check Out: 11:00 AM
Hotel taxes/fees are not included in listed room rates. Room rates are subject to state and local taxes/fees: currently 15.9% (subject to change without notice).
• Minimum age to check-in is 21
• A valid credit card and matching photo ID is required at check-in
• Adult’s name on reservation must match guest name that checks in at hotel.
• The credit card used when reserving the room is for guarantee only. A physical card must be presented at check-in.
• Please obtain a “credit card authorization form” from the hotel if you won’t have the physical credit card at check-in.
• 100% Non-Smoking Property
• Pet friendly - see hotel for fees/restrictions (policy subject to change without notice)
Note: Many local sports complexes do not allow pets on site.
Hotel Incidentals: At check in the hotel may charge a fee per day for incidentals. This charge will come off of your card if nothing is charged to the room and there are no damages. GCI does not recommend paying with a debit card because of incidentals. Please note that most hotels will only accept a credit card at check in. Please inquire with the hotel directly regarding what the hold may be or for additional information.
Hotel to Venue Distance:
• Glen-Ed East: 39.3 miles
• Glen-Ed West: 30.6 miles
• Creve Coeur Park Soccer Complex: 7.2 miles
Cancellation Policy
Arrival Date Change Deadline:
Request in writing via email with GCI prior to 3:00PM Central Standard Time on TUESDAY MAY 7TH.
Arrival date changes received after the deadline will not be accepted by GCI Team Travel.
Cancellation Deadline:
• Cancelling your reservation via email with GCI before 3:00PM CST on TUESDAY MAY 7TH will not result in any charges or penalties.
• Cancelling your reservation after 3:00PM Central Standard Time on TUESDAY MAY 7TH will result in a cancellation penalty up to 2 night’s room and tax charged by the hotel.
No Show Policy:
Should a guest not show up on their scheduled arrival date, the hotel reservation will be cancelled for all consecutive nights and a no show fee will be charged to the credit card on file.
Please EMAIL US at changes@gciteamtravel.com prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
*It is important that you DO NOT REPLY to your confirmation email – we will not receive it.
Full Team Cancellations:
Teams withdrawing from a tournament could be charged a penalty for cancelling hotel reservations. Please inquire with GCI.
If team is NOT ACCEPTED into tournament:
The Team Contact Person who set up the room block must notify GCI in writing no more than 1 business day after notification to cancel hotel reservations without penalty. Proof in writing from the tournament director will be required. If teams aren't notified until 10-14 days prior to check in, or the week of the event, hotel may charge a penalty; we will need to reach out to the hotel to inquire.
Entire Event Cancellation:
If the entire tournament is cancelled due to weather or COVID-19, all reservations made with GCI will be cancelled entirely. There will be no penalties when the announcement is made at least 48 hours prior to check in. If games are cancelled after you have already checked in, the hotel's cancellation policy will continue to apply.
COVID-19 Disclaimer:
• Any cancellations due to Covid-19 that are sent in past GCI's cancellation deadline will be at the hotel's discretion to work with individuals/teams on a case by case basis. We cannot guarantee a hotel's flexibility in regards to charging a penalty (or not) for a cancellation made after the GCI deadline.
• Hotel amenities listed on our website and in your confirmation email may be subject to change without prior notification due to COVID-19 regulations. (EX: swimming pool and fitness center availability, house-keeping, breakfast etc.)
Please EMAIL US at changes@gciteamtravel.com prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
*It is important that you DO NOT REPLY to your confirmation email – we will not receive it.
Confirming reservation changes or cancellations:
If you do not receive a reply from us (changes@gciteamtravel.com) within 1 business day, please follow up by phone. Email servers such as me.com, icloud.com and att.net will often completely block your email messages to us and our replies to you. Be sure to check for a reply/confirmation if you are sending us an email with an important change or cancellation for your reservation.