Overview
Hotel Name: HILTON GARDEN INN ST. LOUIS SHILOH/O’FALLON
Address: 360 REGENCY PARK
Check-in: 4/29/2022 - 3:00 PM
Check-out: 5/1/2022 - 12:00 PM
Event Name: 2022 Metro Alliance FC Spring Classic
Specials
Breakfast for up to 4 guests per room is included in the room rate.
Breakfast is served in the Garden Grill on Saturday and Sunday mornings.
Amenities
• Free Wifi
• Business Center
• Fitness Center
• Indoor Pool
• Garden Grille & Pub Restaurant On-Site
• Free Parking
• Meeting space is available for rental; please contact the hotel for fees and rental arrangements
• On-site catering is available to teams with advanced notice (fees apply)
AMENITIES AND FEES ALERT: All amenities and fees are set forth by the hotel and are subject to change without notice. Amenities and fees are not contractually guaranteed by the hotel, event, or GCI Team Travel. To inquire about availability of specific amenities or services during your stay, please contact the hotel directly prior to your check in date.
Hotel Notes
Check-In: 3:00 PM
Check-Out: 12:00 PM
• Minimum age to check in is 21.
• A valid credit card and matching valid ID is required upon check in.
• 100% Non-Smoking. A fee of up to 250 USD will be assessed for smoking in a non-smoking room.
• Pets Welcome with $75 a day charge (Please see hotel for more details - this policy is subject to change without notice)
• No connecting rooms.
• If you request rooms next door to each other, there will be no guarantee of this arrangement.
• Outside food is not allowed to be brought into public or meeting space without a signed waiver and a fee paid to hotel.
• Room rates do not include taxes or fees. Room rates are subject to applicable state taxes and fees.
Hotel Incidentals: At check in the hotel may charge a fee per day for incidentals.This charge will come off of your card if nothing is charged to the room andthere are no damages. GCI does not recommend paying with a debit card becauseof incidentals. Please note that most hotels will only accept a credit card atcheck in. Please inquire with the hotel directly regarding what the holdmay be or for additional information.
Distance to Venues:• Distance to Glen-Ed East: 20.8 miles
• Distance to Glen-Ed West: 25 miles
• Distance to Belle Clair Soccer Park: 11 miles
• Distance to O'Fallon Family Sports Park: 2 miles
Cancellation Policy
Arrival Date Change Deadline:
Request in writing via email with GCI prior to 3:00PM Central Standard Time on Tuesday April 26th.
Arrival date changes received after the deadline will not be accepted by GCI Team Travel.
Cancellation Deadline:
• Cancelling your reservation via email with GCI before 3:00PM CST on Tuesday April 26th will not result in any charges or penalties.
• Cancelling your reservation after 3:00PM Central Standard Time on Tuesday April 26th will result in a cancellation penalty up to 2 night’s room and tax charged by the hotel.
No Show Policy:
Should a guest not show up on their scheduled arrival date, the hotel reservation will be cancelled for all consecutive nights and a no show fee will be charged to the credit card on file.
Please EMAIL US at changes@gciteamtravel.com prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
*It is important that you DO NOT REPLY to your confirmation email – we will not receive it.
Full Team Cancellations:
Teams withdrawing from a tournament could be charged a penalty for cancelling hotel reservations. Please inquire with GCI.
If team is NOT ACCEPTED into tournament:
The Team Contact Person who set up the room block must notify GCI in writing no more than 1 business day after notification to cancel hotel reservations without penalty. Proof in writing from the tournament director will be required. If teams aren't notified until 10-14 days prior to check in, or the week of the event, hotel may charge a penalty; we will need to reach out to the hotel to inquire.
Entire Event Cancellation:
If the entire tournament is cancelled due to weather or COVID-19, all reservations made with GCI will be cancelled entirely. There will be no penalties when the announcement is made at least 24 hours prior to check in. If games are cancelled after you have already checked in, the hotel's cancellation policy will continue to apply.
If an event is cancelled by the tournament directors due to COVID-19, GCI Team Travel will cancel all rooms without action needed by guests.
COVID-19 Disclaimer:
• Any cancellations due to Covid-19 that are sent in past GCI's cancellation deadline will be at the hotel's discretion to work with individuals/teams on a case by case basis. We cannot guarantee a hotel's flexibility in regards to charging a penalty (or not) for a cancellation made after the GCI deadline.
• Hotel amenities listed on our website and in your confirmation email may be subject to change without prior notification due to COVID-19 regulations. (EX: swimming pool and fitness center availability, house-keeping, breakfast etc.)
Please EMAIL US at changes@gciteamtravel.com prior to the deadlines listed above.
Be sure to check for a reply (sent from GCI within 1 business day) confirming that your email was received.
*It is important that you DO NOT REPLY to your confirmation email – we will not receive it.
Confirming reservation changes or cancellations:
If you do not receive a reply from us (changes@gciteamtravel.com) within 1 business day, please follow up by phone. Email servers such as me.com, icloud.com and att.net will often completely block your email messages to us and our replies to you. Be sure to check for a reply/confirmation if you are sending us an email with an important change or cancellation for your reservation.