Overview
Hotel Name: HOLIDAY INN EXPRESS & SUITES MATTHEWS
Address: 9420 EAST INDEPENDENCE BLVD
Check-in: 11/15/2019 - 3:00 PM
Check-out: 11/17/2019 - 11:00 AM
Event Name: 2019 National 5v5 and National 7v7 Lacrosse (Nov 15 - Event Cancelled)
Specials
Complimentary Express Start Hot Breakfast.
Amenities
• Complimentary Express Start Hot Breakfast Buffet
• Free Wifi
• Rooms feature a mini-fridge
• Indoor Pool
• Fitness Center
• Business Center
• Free Parking
Hotel Notes
Check In: 3:00 PM
Check Out: 11:00 AM
• Must be 21 or older to check in.
• No Pets. Please advise hotel before arrival if you are planning to travel with a service animal.
• Smoke-Free Facility
• Distance to Sportsplex at Matthews: 3.1 Miles
Cancellation Policy
INDIVIDUAL RESERVATION CANCELLATION POLICY:
• Full Cancellations: Request in writing via email with GCI prior to 3:00PM CST on Thursday November 07th to avoid penalties.
Cancelling a full reservation after the 3:00PM CST deadline will result in a cancellation penalty equal to 1 night’s room and tax.
*See Team Cancellation Attrition below*
Once 20% of your team's block has been cancelled, each individual thereafter will be charged 1 night's room rate and taxes to the credit card that was used to secure the hotel reservation.
• Arrival & Departure Date Changes: Request in writing via email with GCI prior to 3:00PM CST on Tuesday November 12th.
Arrival date changes received after the 3:00PM CST deadline will not be accepted by GCI.
• Please EMAIL US at changes@gciteamtravel.com prior to the deadlines.
• It is important that you DO NOT REPLY to your confirmation email – we will not receive it.
TEAM/GROUP CANCELLATION POLICY:
• Team Cancellation Attrition: Once your team rooming list has been submitted on the reservation deadline date, your team will not be able to cancel more than 20% of the total room nights booked in that team block. This includes full cancellations. Once 20% of your team's block has been cancelled, each individual thereafter will be charged 1 night's room rate and taxes to the credit card that was used to secure the hotel reservation.
• Teams are not allowed to switch to a different hotel within 30 days prior to the event start date.
• Team/Group room block must be canceled 30 days prior to event to avoid each individual being charged one night's room & tax. This includes withdrawing from a tournament within 30 days of the event.
• If team is not accepted into tournament: MGR/Coach/Individual must notify GCI within 2 business days after team acceptance list is posted to cancel hotel reservations without penalty.
If teams aren't notified until 7 days prior to check in, or the week of the event, hotel may possibly charge a penalty; in this special circumstance, we will need to reach out to the hotel to inquire.
• Weather Policy: If the event is canceled entirely due to severe weather surrounding the venue, no cancellation penalties will occur. The official announcement must be made 24 hours prior to tournament start date.